Privacy Policy

Annex TV is a Melbourne television and video production company, owned and operated by Annex Global Network. In this policy, "we", "us" and "our" mean Annex TV and Annex Global Network.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need to respond to you and run the site. Depending on how you use it, that may include:

• Enquiry details: your name, organisation, email address, phone number, the nature of your enquiry, your budget range and your message.
• Booking details: your name, email address, phone number, the date and time you choose, your time zone and any notes you add when you book a call.
• Technical details: your IP address, submitted with forms to help us prevent spam and abuse, and basic information your browser sends to our servers.

We use your information to:

• reply to enquiries and prepare for conversations about your project;
• schedule, confirm and manage calls you book with us;
• keep the site secure and prevent misuse; and
• meet our legal and accounting obligations.

We do not sell your personal information.

We share information only with service providers who help us run the site and our business, and only as far as needed for them to do so. These include our hosting and video delivery providers, Google (for calendar scheduling and video meetings when you book a call), and our email provider.

We may also disclose information where the law requires it.

Some pages show a short popup that invites you to get in touch, request our work, or receive a checklist. If you answer it, we collect only what you choose to enter: your name, email address, phone number, organisation, industry and area of interest. We also record the page you were on, your time zone and whether you agreed to receive marketing.

If you leave part-way through, we keep the details you had already submitted so we can follow up. Your details are emailed to the Annex TV team and held in our private lead list. We use them to reply to you and, only if you ticked the box, to send ideas and updates, which you can unsubscribe from at any time.

To avoid showing you the same popup repeatedly, the site stores a small amount of data in your browser, such as which popups you have seen and the first name you entered. It stays on your device and you can clear it in your browser settings. To greet you, we use your time zone to estimate your city and local weather. We do not use your precise location.

To see or correct what we hold, or to ask us to delete it, email contact@annextv.com.

Some videos on this site are delivered through third-party players such as Vimeo, YouTube and Cloudflare. When you play a video, that provider may collect information about you under its own privacy policy. We encourage you to read those policies.

The site may also use essential cookies and similar technologies to keep it working and secure.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Some of our providers store or process data outside Australia. Where that happens, we take reasonable steps to make sure they handle your information appropriately.

We keep personal information only for as long as we need it for the purposes above, or as the law requires. When we no longer need it, we delete or de-identify it.

You can ask us for access to the personal information we hold about you, or ask us to correct it. Email contact@annextv.com and we will respond within a reasonable time.

If you are not satisfied with how we handle a privacy concern, contact us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Annex TV, 504/585 Little Collins St, Melbourne VIC 3000.